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Consumer Sentinel Network: Law enforcement's source for consumer complaints

User Registration

Introduction to New User Registration

These instructions will explain how individuals can apply for access to the Consumer Sentinel Network.

To proceed, your organization must already be a Sentinel member. Once your organization is a Sentinel member, each individual user must complete an application to create a separate new user account.

To apply for a new user account, you will need to complete the seven steps below in one session on your work computer. To return to previous pages to correct your data, use the Previous button on the bottom left of the screen. Please avoid use of the browser's Back and Forward buttons. Please read the following steps carefully and ensure you have all required materials before proceeding.

Step 1: Enter your organization passcode, which can be obtained from your Organization Administrator.

Step 2: Confirm that your organization contact information is correct.

Step 3: Carefully read the terms and conditions for use of the Consumer Sentinel Network. If you understand and accept the terms and conditions, click the appropriate box.

Step 4: Enter your individual contact information. The Consumer Sentinel Network will produce a user ID for you.

Step 5: Choose three user security questions and provide the answers; these will help retrieve a forgotten user ID or password.

Step 6: Send us proof of identity. We need to verify that you work for this organization, and there are two ways to do this. You need only do one:

A) Email customersupport@consumersentinel.gov or upload a PDF, TIFF, or JPEG of a current, legible form of your government-issued identification that includes an ID number.

B) Email customersupport@consumersentinel.gov or upload a PDF, TIFF, or JPEG of a letter stating that you work for this organization. The letter must be on your organization letter and signed by your Approving Authority or Organization Administrator.

Step 7: Review the application, then click "submit application." A confirmation email will be sent to you.

If you have any questions, please contact us at 877-701-9595 or by email at customersupport@consumersentinel.gov.

Provided by the Federal Trade Commission